The Country Trust aims to provide the highest standard of services to its service users and beneficiaries. We welcome all comments from service users/members of the public. Complaints are useful in determining whether or not we are meeting our aims and objectives. Any comments received from service users/members of the public, allow us to review and improve our service(s) in the required areas.
Write: The Country Trust, Moulsham Mill, Parkway, Chelmsford CM2 7PX.
Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.
All complaints and compliments are recorded. These are incorporated into a monitoring report, to be completed by the administration team and made available to the Board as appropriate.
Information about how to submit a complaint or raise a concern about The Country Trust, including what information you will need, can be found here.
The County Trust is committed to the highest standards in fundraising practice. If your complaint is to do with fundraising and you feel that it has been unresolved by us then the Fundraising Regulator can investigate your complaint.
You must contact them within two months of receiving your response from us.
Contact can be made via the online complaints form.
If you have any difficulties completing the complaints form, you can contact the Fundraising Regulator by: